Trustguard Ltd t/a Trustguard Damp Proofing

I contacted TrustGuard looking to have some timbers in my house previously affected by woodworm assessed. Trustguard were really responsive when approached and readily gave advice and a quote about the level of service we needed to fulfil our aims. Trustguard were understanding of our timescales to have the assessment completed and had no difficulty in accommodating this for us. On the day of the visit, the technician arrived on time (and even gave us a call to let us know he was on his way prior!). Don was friendly, knowledgeable and thorough in his assessment whilst at the property. Helpful verbal feedback was provided followed promptly by an email summary of his assessment which we had requested to support the sale of the house. Don understood that getting this back to us on time was really important and required no chasing and everything was done as promised. This level is service and after care is one that other traders should be aspiring to reach. Very pleased with our experience using Trustguard and would recommend them confidently to others.

Carried out a PIV service and filter change in a couple of flats. Have used previously for the install of these systems and they were great then too. A great company to deal with and very organised and efficient. Very knowledgable in what they do and great at identifying and confirming the reason and cause of any damp related issues. Would not hesitate to use again and would highly recommend their services.

Advised on work required, came on date and time as arranged. Completed necessary work and cleaned up when finished.

The team at Trustguard were fantastic from day one. We contacted them first for a specialist survey and they provided so much helpful advice and an efficient and high quality service. We then used them for dampproofing and we're really happy with the result. Great communication, speedy service, high quality outputs and a kind and personable team. Thanks Trustguard!

Great communication from Don and the team throughout the lead up to work being completed. I had damp proofing completed in my living room and dining room following a survey after purchase of a property. The team arrived promptly each day of work, were thoroughly professional throughout and kept me informed of all the work they were carrying out at all stages. The work was completed within the agreed time frame without any issues and tidy throughout. A great company that I would definitely use again and recommend to others having similar work carried out.

Excellent communication before and after the survey with trustworthy advice given on how to proceed with the issues.

Excellent service from start to finish. Kept well informed of options and prices. Job done to the standard and times quoted at outset. Even with the recent bad snow was on time and nothing was a problem. Highly recommended.

Some damp was discovered when having building work done. Having been let down by the first person we saw, I contacted Trustguard having remembered they'd done some work for us when we bought the house 10 years ago. Stacey in the office was incredibly friendly and accommodating, understanding our predicament (room needing decorating before carpets could go down all the while with growing pressure from wife and kids to get the xmas decs up on 1st December!) and arranged for Don to come out. Don is knowledgeable, friendly and gave a great quote on the spot. He and Jay then turned up on time and constantly cleaned as they went tot he point that I didn't even see a speck of dust which was incredible given the work being done.

I found TrustGuard Damp Specialists from Which magazine Trusted Traders, as I was looking for a recommended company due to a negative experience with another Damp Proofing company. Don came to my flat when he said he would and identified the rising damp patches and gave me a competitive quote straight away. Don also advised me about incorrect information given to me by the other damp proof firm, plus he told me how to improve the ventilation in the flat. When I formally accepted the quote we agreed a date when the work would be completed. On the day Don rang me to tell me when they'd be at my flat. The work was completed on time and Don gave me advice on when I could paint the plaster. Wayne, Don's plasterer also advised me about the painting process. I received an invoice via email which contained payment details. I have recommended TrustGuard to friends because they gave a fair quote, with no attempt to rip me off or give incorrect advice. They turned up when they said they would, and did a good job and the aftercare was in place as Stacey rang me afterwards to ensure that everything was OK.